Business Success

Provide a self-service portal for your customers to:

• Review and track their orders.
• See the activity on their account.
• Make payments.
• Open a support case or trouble ticket.

Understand and respond better using a true 360-degree view of all customer data and customer interactions.

Having a single system of record keeps activities, notes, transactions, support cases, files, etc. in one place.

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Communicate with your employees, vendors, partners, and customers using an intranet.

Share new ideas and best practices within the company.

Store and access scanned documents from anywhere any time.

Easily build a knowledge base on your products and services.

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Maintain complete records on campaigns of various types:

• Email
• Printed advertising
• Broadcast media
• Trade shows
• Postal mailings
• Telephone

Send email campaigns to static or dynamic groups.

Track ROI on each campaign real-time.

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Add or update content without coding.

Delegate content input and keep your site fresh.

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Unify CRM, ERP, and online operations.

Automate upsell and cross-sell.

Accounting occurs at the point of sale.

Market effectively to online customers.

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Minimize labor in the warehouse.

Reduce or eliminate backorders.

Be alerted on critical stock status conditions.

No more lost sales opportunities.

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Improve productivity and efficiency.

Reduce operating costs.

Get real-time information.

Optimize resource utilization.

Reduce distribution costs.

Enable supply chain collaboration.

Improve customer satisfaction.

Reduce lead time, travel time, and shrinkage.

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Review your executive dashboard from anywhere any time.

Make smart decisions with current information.

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Make your sales and marketing partners part of a seamless selling and support effort.

Commission partners on their sales.

Pay both employees and partners on the same sales transaction, if needed.

Real-time Dashboard for partners gives a complete view into all leads.

Assign leads by rules and territories.

Coordinate activity between your organization and the partners.

Provide and track promotional discounts through your channel.

Support your partners' marketing efforts with campaign tracking capabilities, which allow you to monitor and optimize channel programs.

Enable your partners to view real-time inventories and back-ordered items.

Partners can also track items through the entire fulfillment process.

Easily create a partner intranet for product info, announcements, best practices, and more.

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Training at your facility.

Online training for employees at a distance.

Apply useful systems from our business toolkit, including road warrior tools.

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Print shipping labels for UPS®, FedEx®, or USPS directly from your order fulfillment.

Save and track email communications associated with each customer, vendor, or partner.

Outlook email integration.

Automate processes.

Convert your cost of IT from variable to fixed.

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Print less. Run a more paperless business.

Anywhere anytime access reduces driving.

Transmit electronically, not by mail.

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Use EDI to enable your company to do electronic transactions with large companies like Wal-Mart and Costco.

Be alerted when critical events occur or are about to occur.

Allow your business to act, rather than react.

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Approve orders or make payments from anywhere in the world.

Manage multiple subsidiaries, business units and legal entities all from a single system.

Manage offices all over the world without leaving your desk.

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Help your sales people keep better track of customer activities.

Display all opportunities, quotes, orders and closed sales on sales reps' and managers' dashboards.

Monitor pipeline and projected sales dollars.

Convert quotes to orders with one click.

Allow managers to approve orders with speed and ease.

Reveal commissions and projected commissions to reps and their supervisors.

Allow sales teams to work together and/or in different roles and share commissions on the same deal.

Intelligently target customers for upsell opportunities.

Use a unified view of the customers' sales, support, billing and shipping to deliver a superior customer experience and forge a better, longer-lasting relationship.

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Manage multiple types of projects, including time and materials, fixed price, and cost plus projects-all in real time.

Track start dates, estimated end dates, percentage of work completed, actual end dates, as well as income and expenses associated with each project.

Make the most of your money and resources by tracking each job and sub-job in real time, and making adjustments as needed.

Manage and monitor all project-related data in one system, thereby improving internal efficiency as well as client service.

Give all stakeholders complete visibility across sales, service delivery and support departments, enabling them to make better, smarter business decisions.

Multiple-project jobs and sub-projects can be linked with customers as well as with opportunities.

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Stop shuffling paper around and enable your workers to access records easily in a single system.

Give your employees the essential data and the tools to become more productive, drive better bottom-line results, and respond to changing market conditions more quickly.

Easily customize reports that highlight only the information relevant to the users' job functions, eliminating superfluous data and targeting only the most vital metrics, then make them available with a single click.

Streamline work flows to optimize use of your human resources.

Group calendaring lets your employees manage their schedules much more effectively.

Automate routine business processes, such as scheduling meetings.

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Eliminate costs of upgrading and maintaining multiple applications.

Simplify and reduce your IT systems requirements.

Scale to accomodate business growth in a system that will support it, no matter how large you get.

Run your business, not your software!

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The availability, integrity, and confidentiality of data is a top priority for any business.

Utilize the highest level of security and availability, disaster recovery, and back-up available.

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